Return Policy

For all digital items, artwork, and custom printing:

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ALL SALES ARE FINAL!

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Once artwork is complete and approved, please allow 5-7 BUSINESS DAYS for processing. This will vary depending on your shipping preference.

Please make sure to review all names, numbers, websites, and details before approving and final artwork. Due to the nature of these products, all sales are final.

 

Please make sure to review all ARTWORK REQUIREMENTS before emailing your designs to us. Halfway2Happycutomdesign@gmail.com

 

Full payment is due before ANY items are printed.

 

Our DIGITALFX/LASER transfers are made for light and dark materials. SUBLIMATION transfers are for polyester/light materials. Once we mock up your artwork and it’s proofed via email, we then print them. 

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IF you find you chose the wrong transfer type, we can change and bill for difference. We do NOT refund our transfers.

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We DO NOT make any color changes, or remove backgrounds to your designs. If you find you need this done, we do have an artwork fee in the custom transfer section. This is the same as paying a setup/artwork fee.

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Please remember every phone/screen is displayed in different color resolution. We do our best to confirm any and all colors, that customers provide.

 

Please look over your order as soon as you receive it. If you think that you have received a defective item, contact our customer service team within 3 business days of receipt of your order.

 

I do NOT accept returns, exchanges, or cancellations on any item in the store once order is placed. But please contact me if you have any problems with your order. ​Most of our digital designs are made by request and prints are made to order.

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My greatest goal is customer satisfaction, with that being said, I am confident in my work and will do everything in my power to help remedy any problem that may occur with your order.

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Please contact me within 3 days of purchase with your order number, if you find an issue (corrupt/missing download/incorrect download/ incorrect order). I will remedy the situation as quickly as possible

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ALL OTHER PHYSICAL ITEMS:

All customized products are final sale due to the personalized nature of goods. This is including transfers and Apparel. All clothing is made to order, and shirt sizes are based on next level, Gildan, comfort colors, Port & Company.

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Please note: 

 If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!

(541) 423.-2477

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Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return. Anything purchased at a discounted price is a FINAL SALE and is not eligible for return. All colors are based on screen resolution, colors may vary.

 

BLANK ITEMS 

 Any Blank T-shirt orders AND any other blank items are non returnable due to COVID. We do NOT accept returns. Please ensure all orders are doubled checked before processing payments.

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NOTE:  All terms are agreed to during the final payments.

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Please be aware that color variants may be somewhat different to the mockups due to resolution on screens or monitors. Different color shirts and a different temperature will bring out colors more than others.   We suggest using a digital laser thermometer to ensure your heat press is not too hot or not hot enough for ALL transfers. ONE time use. 

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Please allow 7-10 business for orders to be shipped before contacting us, although we strive to have all orders shipped asap. Due to high demand with USPS we recommend using UPS for shipping. Halfways2Happy Custom Designs  is not responsible for lost shipping or late arrivals.

 

We do NOT reprint because orders have not arrived on time.  

 

PLEASE KNOW we are NOT RESPONSIBLE FOR ANY LOST OR DAMAGED ORDERS DUE TO USPS or UPS.  We strongly suggest you to purchase ROUTE insurance. You would then file a claim to get your money and repurchase.